Privacy Policy

Belet Travel is the trading name used by 'Belet syyahat' hususy karhanasy, a company registered in Turkmenistan.

We may collect information that you provide directly to us when you:

• Submit a trip request or contact form
• Communicate with us by email, WhatsApp, telephone or social media
• Request a quotation or itinerary
• Make or confirm a booking
• Provide traveler information required to arrange travel services
• Submit feedback or a review

This information may include your name, email address, telephone or WhatsApp number, nationality, travel dates, destinations, number of travelers, travel preferences and other information you choose to provide.

For confirmed bookings, we may also need information necessary to arrange travel services, such as passport details, dates of birth, flight information or documentation required for visa support, accommodation, transportation or other booked services.

Please do not send sensitive personal information unless it is genuinely necessary for arranging your journey.

When you use our website, limited technical information may be collected automatically through our website and hosting infrastructure.

This may include information such as IP address, browser type, device type, pages visited, referral information and technical logs used for website security, performance and troubleshooting.

We may use personal information to:

• Respond to enquiries and trip requests
• Design itineraries and prepare quotations
• Communicate about proposed or confirmed journeys
• Process and manage bookings
• Arrange accommodation, guides, transportation, flights, visa support and other travel services
• Provide assistance before, during and after a journey
• Process payments and maintain transaction records
• Send operational communications relating to a booking
• Request genuine post-trip feedback or reviews
• Maintain and improve our website and services
• Prevent fraud, abuse and security incidents
• Meet applicable legal, accounting or regulatory requirements

Belet Travel does not sell travelers' personal information to advertisers.

Depending on the circumstances and applicable law, we may process personal information because:

• It is necessary to respond to a request or prepare a proposed booking
• It is necessary to provide services that you have booked
• We have a legitimate business need to operate, secure and improve our services
• You have provided consent where consent is appropriate
• Processing is required to comply with an applicable legal obligation

Where processing depends on consent, you may contact us if you wish to withdraw that consent, subject to applicable law.

Travel arrangements may require us to provide relevant traveler information to third parties involved in delivering your requested services.

Depending on the itinerary, these may include hotels, local guides, transport companies, airlines, visa-related service providers, partner tour operators and other travel suppliers.

We aim to share only information reasonably necessary to arrange or provide the relevant service.

We may use specialist technology and service providers to operate our website, database, communications and booking processes.

Those providers may process limited information where necessary to provide their services to Belet Travel.

Belet Travel may accept payments by bank transfer, card or another agreed payment method.

Banks and payment providers may process payment information according to their own privacy and security practices.

Where a third-party payment provider processes a card transaction, Belet Travel does not intend to store your full card number or security code on its website unless this is specifically explained at the relevant payment stage.

Our website may contain links to services such as WhatsApp, Google, Tripadvisor, Instagram, Facebook, TikTok, YouTube and X.

When you use an external platform, that platform may process information under its own privacy policy and terms. Belet Travel does not control the privacy practices of third-party websites or platforms.

We may invite travelers to provide feedback following a journey. Travelers are not required to leave positive reviews.

Where traveler feedback or photographs are displayed on our website or promotional materials, we aim to use them with appropriate permission.

If you previously gave permission to display a photograph or testimonial and would like us to review or remove it, please contact us.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include providing travel services, maintaining booking and accounting records, responding to follow-up enquiries, resolving disputes and meeting applicable legal or contractual requirements.

When information is no longer reasonably required, we may delete, anonymize or securely archive it as appropriate.

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No internet transmission or electronic storage method can be guaranteed to be completely secure. Please contact us if you believe information provided to Belet Travel may have been compromised.

Depending on where you live and the law applicable to your information, you may have rights concerning personal information held about you.

These may include requesting access, requesting correction, requesting deletion in certain circumstances, objecting to or restricting certain processing, or withdrawing consent where processing depends on consent.

Such rights may be subject to applicable legal requirements and exceptions.

Privacy requests can be sent to info@belettravel.com.

Belet Travel operates from Turkmenistan and serves international travelers.

Information may therefore need to be processed in or shared between Turkmenistan and other countries involved in arranging a journey.

Privacy and data protection requirements can differ between countries. Where additional requirements apply to a particular traveler, we aim to handle relevant requests in accordance with applicable requirements.

Our website is not intended to independently collect booking information from children.

Where information about a child is required for a family booking, visa, flight, accommodation or another travel service, it should normally be supplied by a parent, guardian or responsible adult.

Our website may use cookies or similar technologies necessary for functionality, security and performance.

If optional analytics or marketing technologies are introduced, we may provide additional information or consent controls where required.

You can also control certain cookies through your browser settings.

We may update this Privacy Policy if our services, website, technology providers or applicable requirements change. The current version will be published on this page with its latest update date.

If you have questions about this Privacy Policy or how Belet Travel handles personal information, contact our team.